Returns


Returns:

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same new condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at bumpycrafts@gmail.com. If your return is accepted, I will send you instructions on where to send your package. It will need to be received by me within 14 days of notifying me of the return. You are responsible for the return postage, unless I am at fault. A refund will only be given, once I have received the product. If the item is not returned in its original condition, you are responsible for any loss in value. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at bumpycrafts@gmail.com.

 

The following items can not be returned:

Custom or personalised orders.

Digital downloads.

Items on sale

Face Masks

 

Exchanges:

I do not accept exchanges, but please contact me if you have any problems with your order.